Refund policy

Last Updated: 19 June 2026

At VOGAROX, customer satisfaction is important to us. Please review our Return & Refund Policy carefully before placing an order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

To help us resolve the issue as quickly as possible, please provide:

• Your order number

• Clear photos of the item

• A brief description of the issue

Once your request has been reviewed and approved, we may offer a replacement, store credit, or refund where applicable.

Refund Eligibility

Refunds are only available in the following circumstances:

• The item arrived damaged

• The item arrived defective

• You received an incorrect item

Approved refunds will be issued to the original payment method used during checkout.

Non-Refundable Situations

We do not offer refunds or returns for:

• Incorrect size selection

• Change of mind

• Personal preference

• Minor color variations caused by screen settings

• Shipping delays caused by carriers, customs, or circumstances beyond our control

Please review product descriptions, sizing information, and order details carefully before completing your purchase.

Exchanges

We do not offer direct exchanges at this time.

If there is an issue with your order, please contact our support team and we will review your case individually.

Order Cancellations

Orders may only be cancelled before they enter processing.

Once an order has been processed, prepared, or shipped, cancellation requests may no longer be possible.

Lost or Stolen Packages

If tracking information indicates that a package has been successfully delivered, VOGAROX cannot be held responsible for lost or stolen packages.

If you believe there has been a delivery issue, please contact the shipping carrier directly and reach out to our support team for assistance.

VOGAROX

Dubai, United Arab Emirates

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